(PI) interviewed Scott Ragan (SR), president of Three Dog Bakery, in April about the company's aggressive new product plans,
including the launch of a new baked kibble line called Bake to
Nature. Here's the full Q&A.
How was new Bake to Nature line received at Global Pet Expo
There's a whole new line of products for the independent pet
specialty market. Bake to Nature is the kibble or main food,
what we call the center of the plate product. It's complemented
by a wet product, Gracie's Gourmet. It's named after one of our
founding dogs. There are three dogs, obviously, behind Three
Dog Bakery. Gracie was a partially blind, partially deaf Albino
Great Dane, a wonderful, unique albatross of a dog. So Gracie's
name is on our wet product. Then there's a whole line of oven
I think you saw a little bit of what was happening at GPE,
which is really fairly unique, I think. We've been in business
for over 20 years as a company, but our focus up to this point
has really been on uniquely serving our small boutique line or
network of retail bakeries. Over the years we've had people
call us very regularly, from the littlest guys to the biggest
guys, and ask if we would sell them our products. And we've
always said, "No thank you." We've done a little bit of
wholesale work, but that's not been a big part of what we've
So it was very interesting to come to GPE with an
introduction to say we're making these products available. We
had just a really warm reception. Our booth was incredibly
busy. And that's going to lead to a lot of sales opportunities
and promotional kickoffs with a number of folks across the
country over the next few weeks.
It's been really fun. We're a small company, we're privately
held, and we've always been focused on quality and it's not
necessarily been about scale. I always joke with our employees:
It's not the best business model to say no to people who want
to buy your products over and over and over.
So we've decided to make that change, complement our bakery
network, by making this product available in a lot of other
geographies. We had a lot of people say, "Hey this is great" or
"wow." And it wasn't "Wow, I've never heard of you" or "Wow,
I've never seen you," it was "Wow, you're finally available.
I'd love to have you come over, come to my offices in the next
two weeks, we'd love to do something." So that's been very
affirming, very positive for us.
Is there an official launch date?
Yes, we'll begin shipping next week, and those should be in
stores over the next four to six weeks across the country.
We're very excited about that.
When we showed everything down there (GPE), those were
literally all of the new packages, just being packaged and
ready to go.
What's the name of the treat line? Is it also Bake to
No, it's just under Three Dog Bakery, our brand, our bone if
you will. There's just a line of almost 20 different treats.
But they're more product descriptive. We have a line of kind of
classic sandwich crèmes, much like you'd think of an Oreo-like
cookie. And our oreos I would argue are as good or better for
you and your dog than anything you'd buy at your favorite
grocery store. I and my kids have eaten more than our fair
share of them.
We have a line of classic wafers. If you grew up in the
vanilla wafer family, you and your dog are going to love these.
We have a chips cookie, which is a chocolate chip-like cookie.
Obviously the chocolate is replaced by an all-natural carob,
which is a chocolate alternative. It's delicious. And the
ingredients are all natural, wholesome stuff that you'd find in
your pantry, which is what Three Dog Bakery has always been
So these are sort of derived from what you sell in your
Yes. You know, I think one of the things that's very unique and
sets our company apart is, I think there are a lot of fine
companies in the petfood industry, but that's the business
they're in. They make petfood. We've always defined ourselves
as a bakery for pets. We have trained culinary chefs on staff.
Most of them have their degrees or training, if you will, from
human culinary institutes. They have some work in animal
nutrition as they get affiliated with Three Dog Bakery, but the
orientation of what we do and what we have always done comes
from how do we do all natural, wholesome ingredients and oven
baking like you would for your family, but that do that in a
way that's pet safe.
So I think that's just the change and orientation. When you
sit down at a table full of a bunch of R&D guys at a
company and say, we need to make the next dog food, what's that
going to look like, I think the whole tone of that conversation
is a little bit different than when you sit down at 3Dog and
you're doing new product development work. And when we sat down
to talk about our new Bake to Nature line, what we wrote on the
big white board, when we all started, was what would
Thanksgiving dinner look like for your dog? I think that's a
different orientation, a different mind-set.
And so we started out with, immediately what people put on
the list was, we need cranberries. And we need a little bit of
sage. And it's got to focus on the smell and the aroma of
Thanksgiving. So that's what we really focused on as we built
our ingredients. And when we focus on baking rather than
extrusion-we don't do any extrusion because we think that oven
baking is better. It's the way you would cook for your family
at home. No one extrudes things in their kitchen.
It's the way that we have always differentiated. People have
always come into our bakeries and said, wow is this for people
or is this for pets? And we've said, it's for people who like
cooking for their pets. It's generally human quality type of
ingredients. It's things you can pronounce. We always joke and
say from grandma's cupboard, so whether that's wheat or
molasses, honey or flour, things you can read and pronounce.
And then prepared like you would at home and then oven baked,
which is a slower process that we believe firmly locks in more
of the natural taste and aroma. Because we do that, we don't
have to spray on a lot of flavors or preservatives or things
after the process that I think are relatively common in our
industry. We serve it just the way it comes out of the
You talked about how you've never been about the scale or size,
but obviously you've grown your franchise business. What would
you say are the keys to your growth? Is it doing it in a small,
careful, planned way?
Yes, I think … as I said, the company's 20 years old, and first
and foremost, while we are a business, we have always had an
exceptional focus on quality in everything we do. So all the
ingredients we procure are grown and made in the USA. The
majority of them are right here in the heartland, we're located
right in Kansas City (Missouri, USA). We do what you would call
boutique or hand mixing. You know, we have a big mixer that we
mix our dough in that would look like, it would surprise you,
it's just a much bigger version of the Kitchen Aid mixer that
you have on your counter at home. And we do oven baking, which
is a much slower process.
So over time, we have always focused on what is the absolute
best, most wholesome, all natural, made in the USA type of
products, treats and foods, that we can do. And we've always
believed that, while we're never going to be the biggest,
that's never been our goal, it's how do we carve out a niche
that's really producing the type of products that I think that
pet families are really looking for today. They're a number of
things that have really shifted more so than ever that focus on
quality and wholesomeness and natural products.
So are you going to wait and see how this line does in the
marketplace before you would possibly consider possibly
We like to think that our 20+ years of working with our
bakeries and customers, we've got our recipes right. They're
delicious, they smell great. So this introduction for us is a
fairly big deal. We'll be working with a number of the large
distributors that you well know the names of across the country
with the intention of taking these products out to thousands of
independent pet retailers across the country before the end of
the year, both the food line and the treat line. Based on the
reception we know we have received in a much smaller
distribution model and the reception we got at GPE, we're
excited. This is really big deal for us. It's going out
everywhere, and I think customers will love it.
Do you do any cat products?
We do not. You know it's interesting, we're asked very
regularly in our bakeries, almost every day, and when we were
at GPE, we had a good long list of folks asking us if we'd do
an oven baked cat food. We have not. We have considered it. We
do have one or two small treats available in our bakeries for
our feline friends. It's always been with a little bit of
tongue in cheek, if you will, because the name is Three Dog
Bakery, it was founded around the three rescue dogs that our
founders rescued. We have two treats that we call We Pity the
Kitty. It was really tongue in cheek, meaning we pity that they
don't get the rest of all the great treats we're making.
But over time, I think that cat owners clearly are looking
for better quality products on the market, and I think it's
something we'll explore in the future. All the research would
say, and we certainly see it in our bakeries where we're able
to interact with customers every day around the country and
outside of the US. You know I'm quoting a certain stat, 50%
roughly of all the dog owners also have cats at home. And you'd
think the pet-buying family that's looking for the kind of
quality pet products that we have at Three Dog are no less
likely to treat their cats equally well. So for us, it's
probably an opportunity down the road. But for now, we need to
do this exceptionally well.
We were so busy, at GPE, I didn't get a chance to see much of
the rest of the show this year. I think that's an interesting
observation [about a number of companies doing marketing around
causes and foundations]. I look forward to learning more about
We have something we call the Three Dog Bakery Foundation.
And we provide grants to organizations, shelters and sometimes
individuals whose dogs are in need. We call them Gracie Grants,
again after one of our founding dogs, and it's an important
part of who we've always been. It's never been big, it's never
been about being commercial. You used the word "overt." For us
it's always been something fairly private and quiet.
I think you're dealing with an industry or sector …
customers in this arena are … it's very emotive or emotional,
very caring. People treat their pets as family members, and if
there are ways they can feel good about not just the products
they're buying but about the kind of companies they're doing
business with and knowing those companies are focused on
quality, that they do the right thing, that they're made in the
US, and I think increasingly that they have charitable elements
of their business just gives customers another reason to feel
good about making that purchase.
Discussed consumer research showing customers of all types of
products are looking for that from the companies they deal
It's interesting. I think customers' expectations of brands
continue to go up. I think one of the things, a question we got
quite frequently at GPE was, were you guys affected by the
recalls stuff a couple years ago, and I think that dovetails
into a lot of this.
First of all, the answer is no, we've never been affected by
any type of recalls. I think those incidences in late 2006 and
2007 were a terribly tragedy to the families that were
affected. But out of any tragedy there's always some positive
that comes out of it. And I think a positive for the industry
and certainly for Three Dog has been an increased awareness on
quality and ingredients and where the products are made and
what are those companies about, what do they stand for?
So for us, those recalls were very beneficial. Not to take
advantage of a tragic situation, but we had always been doing
all-natural products, always doing oven baking, always doing it
here in the US, with a real focus on quality. So during that
time, we saw a real surge in our business as consumers looked
for those healthy, wholesome alternatives that they didn't know
And I think out of that over the last couple years has come
this increased awareness of some of the charitable aspects:
what do those companies really stand for and what are they
trying to do in the marketplace?
I heard someone describe us at the show in conversation, you
guys are one of the good guys, you've always been doing done it
right. And to be honest, as casual and as informal as that was,
it made me feel really good.
More discussion about the recalls and how they woke customers
up about how petfood is made, what goes into it, how it's
regulated. All of a sudden consumers became hyper aware and
want to know more, and that hasn't dissipated at all.
No, I don't think so. I think you see it in our name, you see
it in the name of this new line. When we say Three Dog Bakery
and Bake to Nature, and we talk about baked being better …
Baked is certainly a niche, it is not the way most foods are
made, and the reason most foods aren't made that way is it
takes longer and it's simply more expensive to make. Most
companies focus on how big can we get, how much volume can we
We certainly desire to grow, I don't want to say we're not a
commercially oriented company, but our focus is on doing the
highest quality food. Interestingly, as that tragedy of that
recall came along, as you said I don't think it's dissipated.
We've had more and more interest in not just the ingredients
but where are you made and how are you made. So today on our
packaging we talk a lot more about oven baking and the benefits
of oven baking: more natural aroma, more natural taste, don't
have to add any preservatives or artificial colors; we don't
put any artificial tastes or sprays on afterward. You're
basically getting like you would bake a cookie or brownie at
home, the kind of taste profile, and when you open the oven,
that natural wow, that smells great.
And I think a lot of consumers have really embraced us
because of that. They see us doing for pets like they do for
other members of their family. They really embrace that notion:
not just the quality of the ingredients but the notion that
you're a company that really gets me. You get that I really
want to take care of my four-legged family members just like my
two-legged family members, and you're giving me permission to
do the right thing in the right way I want to do it.
Comment on barking in the background.
Yeah, we probably have about 15 dogs here, everything from our
little 9-pound Yorkie-Poo, Buddy, to, we have a St. Bernard-Lab
mix and a couple other Labs running around. At any given time,
it can turn into recess here!
It makes it a lot of fun. We're very serious about the
quality of what we do, but we also have a lot of fun. It's just
a great business.
Yes, it really is. It makes all the hard work even more worth
it, doesn't it?
Yes. Many of us here came to Three Dog Bakery, almost all of us
had some professional experience before this. I think the
greatest opportunity a person has, assuming you're not
independently wealthy, if you're going to work for a living, if
you can bring your professional talents and skills together
with your personal passion, and if pets are a personal passion,
it can make that be a place that you enjoy going to work every
day, that's really a unique blessing that not a lot of people
get. So we generally have a lot of fun and really enjoy what
we're doing here.
You're privately owned, so I guess you don't want to talk about
annual sales. Can you give growth figures, percentages of how
your company has grown?
I can give you a framework. Our founders founded the company
back in 1989. Myself and a small group of individuals purchased
the company at the end of 2006 as the founders were looking to
retire or step away a little bit to continue working on their
publishing endeavors. Amazing Gracie is the book of our story,
sold exceptionally well, it's on Amazon.com, it's in Barnes
& Noble, and they're kicking off a 20-city media tour in
support of the book in coming weeks. So they're focused more on
that than the daily operations.
I carry the wonderful title of chief dog lover and have a
lot of fun leading the team here. We've over the last three,
three-and-a-half years, have experienced growth rates north of
30% a year. So fairly rapid growth for a smaller sized company.
Q1 of 2010 was by far the best quarter the company has ever
enjoyed. So while I think 2009 as an industry we maybe slowed
down just a little bit from the very rapid growth that's been
going over the last five+ years, our little slowdown was
nothing compared to so many other consumer categories.
You know that and see that, and as you mentioned, that's
probably what's driving so many of these other large, consumer
food companies into the petfood industry. They see that over
the past five+ years it's been growing really well, it's
expected to continue to grow. We like to think we're carving
out a very nice quality niche around oven baking; it's a small
portion of the industry, but consumers are gravitating to it,
so we're growing at a nice multiple rate of the industry's
growth. Our outlook is to continue to do that for the
foreseeable future. We don't see any reason why our growth will
not continue at a very rapid rate. Consumers are embracing the
category but they're also embracing Three Dog Bakery and the
products we're doing.
Are you also still focused on growing your number of franchises
for the bakeries?
Yeah, we are. We are going to open two new locations in June of
this year. We'll be opening a bakery here in the Midwest US,
probably in Omaha (Nebraska). We'll be opening our second
location in Dallas, Texas. We'll be opening some additional
locations later this summer in our international operations,
which are in Hong Kong and Japan.
The reason we are introducing this new line, the reason you
and I get the pleasure of talking today, is we are not leaving
our bakeries by any stretch of the imagination. Our bakeries
have always really been the foundation and the heart of our
brand, and are really one of the best places to experience our
products, because you can come in and the chefs are baking
fresh on site each day, you can get your dog a birthday cake or
special treat. But, we will never be a fast food-like concept.
It's very much a specialty boutique. So we don't intend that
we'll ever have locations on every street corner. So the bakery
network we intend to continue to expand, and it will grow at a
modest rate where we can find great locations in really neat,
kind of boutique shopping locations. We will complement that in
a lot of territories where we probably will not have bakeries,
with this kind of line, where it makes it more broadly
available. In that way, we'll continue to retain the heart of
the brand with the bakeries and make our product much more
widely available and more conveniently.
It's a somewhat unique business model and not one that many
people do. But we think there are, though, some really neat
brands out there that have been very quality focused, started
out as entrepreneurs, did their own retailing, and people loved
the product so much they over time went out in a broader
audience. I think of Ben & Jerry's as an example of that,
just one that my family happens to enjoy, and we shop at both
the Ben & Jerry's scoop shop here in town, we go and get
malts and cones, but I've also picked up a pint of my favorite
ice cream at the grocery store on a Sunday evening when I'm
doing some grocery shopping. You know, we've thought of
ourselves as somewhat of a boutique brand that had the ability
to do something like that.
You're a great interview subject, you're answering my questions
before I can ask them! One thing we haven't covered, we've
talked a lot about your opportunities, but what about your
You know, that's interesting. I think that for us, one of the
things that is challenging is, as we serve more and more
customers, I'm confident that we will maintain our focus on the
quality of the products we do. But consumer trends, you know,
it's a very dynamic category. And consumers in our bakeries,
people at GPE, consumers that interact with our brand,
constantly ask if we will do new things. Because they like the
quality of the products we do, and they're looking for a better
alternative to some other things on the market.
So we have been asked, would we do cat food. Would we do a
jerky type of treat, because almost everything we do is oven
baked, more traditional type of pastries. And I think the
challenge for us is as we continue to grow, we have to balance
meeting consumers' needs and trends; you know, the favorite
flavor this year will not be the favorite flavor next year. So
you have to continue to be innovative and creative, and our
chefs work on that each and every day, but how do you balance
that with making sure that you keep yourself focused and can do
that exceptionally well and not stretch yourself.
At GPE, I'll say one of the things I was surprised, because
there were some folks very near our booth, was just the
tremendous presentation in rawhides and jerkies and parts, if
you will. There's certainly a place in the market for it. We
don't do it. We had a bunch of people say I'd really like to
carry your line, and could you also do some jerkies? I won't
say never, but that's not part of our plan right now, it's not
what we do exceptionally well, it's not part of what makes us
different and unique.
Comment on how amazing it is, in a kind of disturbing way, all
the various animal parts they make into dog treats!
I've had a number of our customers be interested in doing that,
and in the same breath, I've heard how they describe those
parts, and I say, well I'm not really sure I want to be in that
business, the way you talk about them! And you know that you
can sell them, you know some groups of people want them. But
I've heard a lot of people jokingly refer to them as nasty
parts, and I don't think of anything about our business being
nasty. We really love the products we do, and we have chefs in
chef hats and aprons, and our bakeries smell fantastic, and
even our packaging facility here in Kansas City, we do some
baking. We're baking these oatmeal and honey cookies or a
vanilla wafer type of cookie, and the whole block smells
fantastic! We have people pull up to the parking lot and go
wow, what are you guys baking? That's the fun part of our
business and we're going to try to stay very focused on doing
that very well.
Your main facility is in Kansas City, right?
Yes, we do almost everything from here. This is where we do all
of our packaging, this is where we do all our innovation; we
have our executive chef here. The company was founded in KC and
we've stayed here, and we kind of like to think ourselves as a
neat little hometown brand here, but at the same time we're
getting a little bit bigger.
And you're using a co-manufacturer for the wet brand, or are
you doing that in house as well?
We do all of our pastry baking here. We have two other partner
facilities very nearby that do human quality food lines and one
of them is helping us with our wet line, which is all produced
in a human quality facility. They don't do any other pet. They
produce a lot of other things that you probably have at home in
your pantry for your family.
And those are the same kind of quality ingredients that we
put in our Gracie's Gourmet product, just chicken, rice and
vegetables. It's very clean, and when you open it up, it looks
a lot like your favorite stew-type products you'd eat.
We don't do the traditional canned; ours is a retort-type of
cooking when we do this type of product. And we decided to do
that well, we just think it's a much higher quality. When you
open a bag of food, it should smell like food you'd want to
eat, it should look like food you'd want to eat. If you open a
can of wet, you should be able to see all the things that are
in it and recognize them. Things that come out of a can that
look like a log or are gelled, are not things I think you'd
want to serve your family and we feel the same way about our
pet family members.
You know, I by no means don't want to say anything negative
about anybody else, there are a lot of good quality products
out there. Our focus has always been doing, the language we use
sets a lot of the tonality for what we do. We don't just make
petfood; we make great foods for pets. And if you approach it
with that orientation and that kind of, I'll say inside we put
on a certain set of glasses, which is, well how would you want
it if you were going to eat it? And then how do we make that
safe for our pets?
And when you come into any new recipe or any new product
with that orientation, it guides you down a very different
path, which is much more quality and human-ingredient based
with a focus on how do we cook it not just fast but how do we
cook it so it retains the most amount of flavor, so it retains
the most amount of ingredients that we intended to put in
there. There are lots of ways to cook things really fast. You
think it takes most of the flavor and the taste out. That's why
so many companies end up spraying so much stuff back on
Anything else that keeps you up at night (work related)?
No, really we're having-I hope it doesn't sound terribly
cliché-we're actually having just a great time. I had a
management meeting the other day, I'm kind of talking off the
cuff, informally, but we were literally just taking a moment to
pause, because we've been running at a very fast clip. But we
just paused, because most of the challenges we were talking
about as a management team, we're talking about can we get that
done and can we get that to that customer on time and can we
make that much more. But gosh, aren't those really good
challenges to have?
Think of all the other industries right now that are in the
Wall Street Journal or on the news everyday that are still
basically falling apart and people being laid off and there's
problems with products and there's recalls. And I think as an
industry, the pet industry is a really special place to be.
It's a place where everybody I've met is really truly caring
about pets and if you're doing great quality products, what a
neat place to be working. So the challenges we have are really
how are going to continue to support our growth. But gosh,
those are the really good challenges to have.
You personally could be working in so many other industries
and the interviews you would do wouldn't be any fun at all!
Yes, talk about the other industries our company is in,
especially woodworking and how it's cratered.
And you know, that's why I wake up each day and go, wow, we're
doing great quality stuff. Customer like us, they're asking us
for more, we're in a growth category. Like I said, it probably
sounds a little cliché, but we love our brand, consumers seem
to be responding well and we're in a category that's fun and
growing. I don't think you can ask for anymore than that. So we
want to just make sure we're continuing to deliver really great
products that are true to our heritage and our bakeries.
Will your company eventually have a website(s) for the new
Yes, the new products will go up online probably May 1, as we
begin shipping. We didn't want to put them up there when the
products wouldn't be available. So the team's been taking
photographs left and right for the past couple days getting
I was looking online at some of your officers and your creative
titles. Could I have the last names for Jeanne and Rocky?
We have fun. It's Jeanne Mathiesen. Some companies her would
call her the CFO, we call her the chief money dog. And Rocky
Kristek heads up all of our baking. I believe you met Brad
Allen is leading our initiative outside of the bakeries, the
complement to our bakeries, and introducing the line to the
independent pet market.
Brad comes to us from a lot of years in human food sales
with Pepsico in drinks and snacks, but where he really got his
toes wet or, if you want to use that metaphor, really jumped
into the pool head first, was he was really I'd say, the
architect of a lot of the growth and success at Greenies. He
joined them in 2002 when they were very small and was with them
through their sale and transition to Mars. He's a Kansas City
native, and I asked him, if he would join us to help us with
this, helping us take our products out to a broader
I think the leadership team has a really nice complementary
skill set. We're small, we're all based here in Kansas City,
all of us have dogs and love pets, and everybody's had some
previous success at doing things like this. So, like I said,
all our challenges are I think the good positive kinds of
How many employees do you have in all?
Oh, we're about 60 employees now and growing. We're adding
quite a few employees this year, both in our sales and
marketing team and in our baking production team. We'll add, I
don't know how many exactly; we're definitely growing, we've
been adding staff thus far in Q1 and will continue to add staff
throughout the balance of the year.
That's a really good news story in this day and age.
Yeah it is. You know, the Kansas City Business Journal here did
an interview with us, and we had a little piece in their paper
a couple weeks ago, just kind of a local hometown story. But I
think they just were so excited, the Business Journal, to hear
not only that we were doing well, but we were actually doing
very well, and we had a great first quarter, and we were hiring
and a big part of the story there was, hey, you guys are
We're actually expanding our facilities here in Kansas City
to support our growth, and I think they like the idea of just
talking to somebody who was doing well so the reporter didn't
have to do another layoff story. So, they're very supportive of
us, but I think the heart of it was they liked that we were
growing and expanding our facilities, expanding the staff, and
it was nice to run a feel-good story for once after a long hard
12 or 18 months of so many businesses being down.
Like you said, those are the more enjoyable interviews.
Well you know, you have a job and a unique set of talents, too,
and you get to meet and talk with a lot of folks. I envy, I
think, you're working, and you get to go to GPE. I was
describing to a couple of people who had not been to that show,
and we're not as familiar with the pet industry, but between
you and I, I just said it's really neat because I can walk
around that show and have a chance just to chat with the
leaders or owners of other businesses and booths near us. And
it's a very collaborative and very supportive industry. I
genuinely think that by and large most everybody wants the
industry to do well and wants everybody to do well. And when
you have a big and growing industry, everybody feels like
there's room for everybody. There's enough pie here for
everybody. Rather than some of those industries that are small
or getting smaller, and in those type of trade show
environments, the tenor of the industry is generally, there's
not enough pie, I need to take yours. And I don't sense that
GPE, or SuperZoo, you don't get that tenor from this industry.
This is let's all do better together. I think it's very
We have our own conference specific to petfood, we had it just
last week, very positive, really good buzz, lots of business
being done. Yes, like you said it's a very nice place to be
Are you going to the Backer Show this coming week?
No, I usually go to the one in October because it's so close, I
live in the Chicago area. I am going to Interzoo in Germany in
a few weeks.
We really thought a lot about going, we're not. I passionately
would like to go, again it comes back to, you know you said,
what are your challenges, and it's stay focused and do great
quality stuff. At GPE we had so many folks ask us, will you be
distributing internationally and will we be at Interzoo. I
think we'll be at the next one. We're going to do this really
Yeah, if you think GPE is good for new product introductions,
Interzoo is like GPE on steroids! But if you're not focusing on
international distribution …
Well, we have our bakery operations in Canada, Hong Kong and
Japan, but we're not in Europe right now. That will be a step
down the road for us. We're looking forward to it, we've
discussed it, but we want to make sure we serve the customers
here really well first.
I hope you have fun. I'm envious, on a personal note. I hope
you get to a little bit of time to enjoy some time outside the
Is there anything else you were hoping to talk about?
No, I'm not sure I'm a great interview! I'd love to just give
you sound bites that I wanted you to print, but I'm much more
inclined to just kind of talk about our business and answer
questions. I hope I've done that pretty fairly and openly.
We're excited about what we're doing; we think there's a
tremendous growth potential. Doing oven baking and all-natural
stuff is not the biggest part of the business, but it's
different, it's unique, it's something we do exceptionally
well, we were the first really to be doing it, and we think the
next couple years are going to be very exciting. That's
probably where I'd end it!
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