Bosch Packaging Technology’s Remote Service Portal provides a safe data connection between customer machines and Bosch experts to support customers fast and efficiently all over the world. The remote access is for instance suited for machine set-up, the preparation of field service visits, remote diagnostics, troubleshooting in case of machinery downtime, or software updates. With the Remote Service Portal, Bosch Packaging Services has developed a connected industry solution especially for the packaging and processing industry. Via the remote data connection, the Bosch experts can access different machinery control components to receive an overall picture. If required, the remote service allows adapting settings and parameters by accessing the HMI (Human Machine Interface) or machine controls. Customers receive concrete support and advice for machine optimization or troubleshooting. The portal features a protected VPN connection and a certificate-based encryption. The new Remote Service Portal supports several machine generations. Even equipment from third-party suppliers can be integrated into the portal from Bosch. As a consequence, customers receive support for all their lines from the respective machinery supplier based on one single platform, enabling them to sustainably optimize the interaction of software, hardware and operating staff.