Buhler releases results of 2010 customer satisfaction survey
Understanding customers, consulting competence, project management among highest rankings
Buhler Inc. has announced the results of its annual customer satisfaction survey, with the categories of understanding customers, consulting competence, providing valid solutions and project management receiving the highest rankings.
Overall, for 2010 Buhler received a customer service index rating of 8.11 on a 10-point scale, where "10" represents "extremely satisfied." The national average is 7.80, the company says. “Buhler remains committed to listening to customers and continually improving our products and services based on their feedback” said company President Rene Steiner. “We believe deeply in the value of the customer satisfaction survey process started back in 2007, which we now consider our primary measure of success. These surveys are absolutely critical to ensure that we understand our customer’s needs and that we can continue to improve our ability to deliver value on a daily basis.”
Buhler has taken the survey results and applied them to its 2011 customer strategy. Among other improvements, four additional members have been added to the company's field service team, the warehouse is being expanded in order to accommodate more in-house spare parts and existing automation solutions are slated to be enhanced.