Petco has launched PetcoNow, the first on-demand delivery service in the pet specialty retail category. Powered by Instacart in a first-of-its-kind partnership, the service gives pet parents the ability to access all of the Petco quality pet products they need, delivered directly to their door in as little as one hour.
"In today's on-demand retail economy, customers expect to have the world at their fingertips," said Brad Weston, Petco executive vice president and chief merchandising officer. "PetcoNow represents an evolution in the way we're able to provide quality products and customer service to pet parents. Combining our 50-year heritage, expertise and retail footprint with strategic partnerships ensures we stay at the forefront of innovation in today's changing marketplace."
Available now in select markets, the service provides customers with a selection of approximately 13,000 Petco products – including all food (dry kibble, wet, fresh, frozen, freeze-dried), treats, toys and supplies for pets ranging from dogs and cats to fish and birds. Accessible through both an easy-to-use web portal and mobile app, PetcoNow serves US pet parents in Atlanta, Georgia; Austin, Texas; Boston, Massachusetts; Boulder, Colorado; Chicago, Illinois; Denver, Colorado; Houston, Texas; Los Angeles, California; Miami, Florida; Philadelphia, Pennsylvania; Portland, Oregon; San Francisco, California; Seattle, Washington; and Washington, D.C.
Additionally, Petco and Instacart are excited to announce expanded delivery zones in Miami and Chicago beginning June 23 and 30 respectively.
"In January, we introduced Petco as Instacart's first non-grocery retail partner, and we have continued to see growth," said Apoorva Mehta, founder and CEO of Instacart. "Through our partnership, Petco is able to offer customers the ease and convenience of on-demand delivery without the need to handle the logistics themselves. We're excited to expand this offering to pet owners and will be introducing additional markets later this year."
New shelter data casts doubt on whether the pet population and pet ownership are truly growing.
While the pandemic caused unprecedented suffering worldwide in 2020, the disruptions to dogs, cats and other pets adoption numbers may normalize in 2021.