In a statement on its website, the company said the recalled products fall under Lot 22853, which was last shipped on December 6, 2023, to over 1,500 customers.
Viva said it received only one customer complaint out of the 1,500 who purchased products from the impacted lot which prompted an investigation and the voluntary recall.
The FDA obtained and tested samples of Viva Duck for Dogs (Chunked) Lot 22853 after the consumer complaint and found the samples were positive for Salmonella, Listeria monocytogenes. Salmonella and Listeria monocytogenes can affect animals eating the products. There is also risk to humans from handling contaminated pet products, especially if they have not thoroughly washed their hands after having contact with the products or any surfaces exposed to these products.
Pets with Salmonella and Listeria infections may be lethargic and have diarrhea or bloody diarrhea, fever and vomiting. Some pets will have only decreased appetite, fever and abdominal pain. Infected but otherwise healthy pets can be carriers and infect other animals or humans.
In its statement, the company assured its customers they are doing all they can to resolve the issue.
“We want to be as open and candid as we can with all of you, but there’s a lot of information that we cannot share, and there’s a lot that we are working to understand ourselves,” the statement said. “As you can imagine, things happened extremely quickly and we’re doing our best to work through this.”