Quality is…?

Various business strategies may give ‘quality’ different meanings, but it should be a bedrock of every company.

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Quality should be part of every business strategy and is, in fact, core to a company’s success, no matter what form it takes.
Quality should be part of every business strategy and is, in fact, core to a company’s success, no matter what form it takes.
Thapana Onphalai | iStock.com

The genesis of the term “quality” originates around 1300 from the Latin “qualitas” and from the word “qualis” (of what kind or of what nature). This focuses on the end goal and the description of what is acceptable. As we fast-forward to today, the quality of ingredients, products and processes are surrounded with multiple opinions, approaches and applications (of many kinds and nature). The end result of what is acceptable likely varies from one organization to another.

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