Primal Pet Group names chief customer officer

Luke Mullins will lead sales and support for Primal’s growth in raw pet nutrition, while longtime leader Matt Pirz will step away from daily operations but continue serving as a member of the board of directors.

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Luke Mullins with Finley.Luke Mullins with Finley.Primal Pet GroupPrimal Pet Group announced that Luke Mullins will take on the role of chief customer officer (CCO) starting January 6, 2025. Mullins, who has over 20 years of experience in the pet industry, is known for his expertise in sales strategy, team leadership, and fostering relationships within the neighborhood pet channel.
“Luke is a dynamic leader with a proven record of driving results for high-growth brands in the pet industry and beyond, as well as building highly capable and engaged teams,” said Jon Balousek, CEO of Primal Pet Group. “His deep understanding of our industry and dedication to customer relationships will be invaluable as we continue to focus on our mission to bring the benefits of raw nutrition to more dogs and cats.”

In this newly formed role, Mullins will lead Primal’s sales organization and collaborate with chief marketing officer Courtney Louch to drive growth for the company’s brands, including Primal Pet Foods.

“Primal has built such a strong foundation in the neighborhood pet channel with its clear mission, innovative products, and focus on educating retailers and consumers,” Mullins said. “I am excited to work with the team to further strengthen customer partnerships and drive long-term growth for the brand.”

This transition also marks a shift for longtime leader Matt Pirz, who will step away from daily operations but continue serving as a member of Primal Pet Group’s board of directors.

“Matt has been instrumental in the growth and success of Primal Pet Foods over the last 20 years and clearly leaves a lasting impact on our team and business,” Balousek said. “While I will miss his day-to-day partnership, I’m excited he’ll still be serving as a director.”

According to Petfood Industry's Top Pet Food Companies, Primal Pet Group, established in 2021, is a leading manufacturer of raw foods, treats, and chews for dogs and cats. The premium pet care portfolio includes the Primal Pet Foods, Himalayan Pet Supply and EcoKind brands. With manufacturing facilities in California, Colorado, Texas and Washington, Primal Pet Group is committed to making products that provide the highest quality of life for pets and their parents.

Adapted from a press release.

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