
One of the current buzzwords in the pet food industry is âinnovation.â A key tool for success in a hyper-diverse, saturated market, companies can often find themselves struggling to make a mark with consumers in a way that translates to product moving off store shelves. In the age of instant communication, having a strong social media presence is not only a good idea, itâs the most effective way to find out what your customers want.
Maximizing innovation opportunities for industry success
âWhen I think about innovation, I think about it in two ways: first, the culture youâre creating inside your own company,â said Randi Zuckerberg, founder and CEO of Zuckerberg Media and opening keynote speaker at Petfood Forum 2017 in Kansas City, Missouri, USA. âIf youâre going to do innovative things, you need to have a company culture where your employees feel empowered to come up with new ideas and not be afraid that someoneâs going to shoot those ideas down.â
Zuckerberg, a former Facebook employee, used the social media company as an example of solid innovative encouragement. âAt Facebook, we used to do these things called âhackathonsâ, where once a month everyone gathered around and you could come up with an idea or a passion project, work on it and present it to the whole company,â she said. âIf everyone liked it, it would actually turn into a project that the company was dedicated to. That might be too large a scale for a lot of small pet food companies to do, but could you have an entrepreneur in residence? A young person, maybe an intern, maybe someone a few years out of school, whoâs basically tasked with being in your company to think about interesting new ideas. Could you have, once or twice a year, a two- or three-hour âthink-a-thonâ, where everyone comes up with a new idea and pitches it?â
The second way to think about innovation, said Zuckerberg, is to consider how to really communicate with customers. âIn order to communicate with your customers, you need to understand all the platforms your customers are on,â she said. âYou donât need to be a master at every single new app and social media platform, but you need to at least know the top three your customers are on and be active there.â There are several questions to consider, said Zuckerberg. âHow am I going to build a community? How am I going to make it feel like a conversation so that my audience has feedback? How am I going to really show them an inside view of what our company is like, so they feel like itâs different from all the noise out there?â
The social media how-to
âFirst of all, congratulations, you guys are in a great industry to be on social media, because one of the most social things that people want to share in their lives are their pets,â said Zuckerberg. âThey love their pets, they want to share photos and they want to talk to other pet owners, so youâve actually stumbled on to one of the most successful industries that works on social media.â
One of the best parts about social media, said Zuckerberg, is that customers will tell you exactly what they want to hear, and so can do a lot of the marketing strategy for you. So to find success, go online and see what consumers are responding to. âCheck out what your competition is doing,â she said. âWhat channels are they on? What does it look like theyâre doing thatâs working? Go onto some of these social media platforms and search for â#petfoodâ, or search for what customers are looking for and talking about in your industry. My bet is that youâll find a few topics that customers are consistently trying to search for and talk about, and thatâs the info that youâre going to want to double down on with your own social media accounts.â
One other piece of advice when it comes to social media, said Zuckerberg, is to make sure youâre in a dialogue with your customers. âSo many companies think that social media is a one-way megaphone, but the companies that do it best on social media are the ones who turn the microphone back on their customers,â she said. âThat will make them feel really special; people love to talk about themselves and their pets. It will also ensure that you grow a community of people who not just talk to you, but want to be on your social media account to talk to other pet owners, too.â
Every pet food company is a media company
In this day and age, reaching out on social media is more than sound adviceâitâs a business necessity. âWe live in a world where every company is a media company and a tech company,â said Zuckerberg. âSo even if youâre sitting there thinking, âIâm just in pet food, I donât need to listen to any of thisâ, well, youâre also a tech company, youâre also a media company, and itâs important to start approaching your business, your customers, everything you do, from the perspective of: okay, what would an innovative start up in Silicon Valley do? What would a big media company in New York or Los Angeles do? Start taking some of those nuggets into your business, because thatâs how youâre really going to stand out from the noise in the crowd.â
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