AFB says the award, given at a March 15 awards ceremony in Rotterdam, Netherlands, recognizes its consistent dedication to customer satisfaction. Award nominations were based on satisfaction surveys conducted by Integron and companies with the highest scores were named as winners.
AFB’s 2011 survey included 124 responses from customers across the globe. AFB received an overall customer satisfaction score of 8.3 out of 10, above the industry benchmark of 7.7, the company says.
While cat trends continue, the pandemic has added to overall slow-growth treatment of the cat food market.
Premiumization and humanization, as well as automation, fueled continued operation growth in spite of the COVID-19 pandemic.